Customer Success Strategy and Program Creation
MORE PREDICTABLE RENEWAL FORECASTING • REDUCTION IN CUSTOMER ESCALATIONS •
IMPROVED CUSTOMER ENGAGEMENT • MORE CUSTOMER REVENUE GROWTH • VISIBILITY INTO CUSTOMER HEALTH • MORE CUSTOMER REFERENCES • NO SURPRISE CANCELLATIONS
About CS Consulting
Customer Success is the proactive approach to understanding what your customers need to ensure they reach their desired outcomes while delivering an exceptional customer experience. Having a clear and effective Customer Success strategy and program leads to more satisfied customers, increased revenue, and reduced churn. The services below align your organization’s people, processes, and technology to lay the foundation of a Customer Success program and team.
About Carol Moriello
With over 15 years of experience at growing technology companies, Carol brings sales and marketing insights to Customer Success to set the pace for teams to support and engage customers, while also identifying business growth opportunities. She is known for her servant leadership and collaborative management style, and has successfully developed multiple Customer Success programs from scratch.
Our Services
Discovery and Strategic Planning
Interview leaders and key team members
Review customer processes and systems
Assess needs, pain points, missing data
Identify opportunities for improvement
Deliver clear and actionable plan
Program and Team Development
CSM Hiring Assistance
Sales Handoff / Customer Onboarding
Customer Segmentation
Communication / Nurture Plan
Renewals, Expansion, Risk Forecasting
Customer Playbook Creation
Other Packages can be tailored for you:
Customer Satisfaction/NPS Surveys
Customer Health Score Development
Reference Program Development
Salesforce / CRM Review and Cleanup
Templates, Reports, Dashboards
Unlock your business potential with our expert consulting services.
Fill out the form or contact us via phone or email to schedule a consultation and see how CS Consulting can help you achieve your business goals.